Late 1960s

Numerous Steinway & Sons workers, bound by the long-term union contract, either quit Steinway & Sons to open their own piano repair businesses, or find second jobs in small private piano shops. Old Steinway & Sons workers train the recently hired young ones, and then retire, but the newly trained workers quit after a few months. Having worked at Steinway & Sons becomes more lucrative than actually being employed by the company, and this leads to a sudden increase in workers’ turnover. Because of of the war in Vietnam, the defense industry pays a lot better than piano manufacturing, and some of the well-trained Steinway & Sons workers quit after finding jobs with military contractors. Steinway & Sons is in dire need of skilled workers. The company even tries to resurrect the institute of apprenticeship, by offering to recruit young trainees from local high schools – but only 4 students apply for the program.